Interviewing candidates for a call center manager position? Check out these interview questions before!
Everyone knows that interviews are the most important step of the hiring process. Not only do you get the chance to assess a candidate’s communication skills, but also their personality. But in order to effectively do so, you need to ask the right questions! Good interview questions require candidates to draw upon their skills and past experience- and these questions do just that. If you are interviewing a candidate soon, make sure these five questions are on your list!
Call Center Manager Interview Questions
1) In your opinion, what are the characteristics of a good leader? Do you feel that you have these qualities?
This question is modeled after the golden rule- treat others the way you want to be treated. In order to be a good leader, you need to lead others the way you would want to be led. If candidates don’t exemplify this in their answer, they may not be fit to be a manager!
2) How would you describe your communication style?
A key skill all great managers have is an open, friendly communication style. Of course, they should always remain professional as well. The key is to balance empathy and authority! If candidates are too relaxed they could easily be pushed around by their staff. On the other hand, if they are too strict, employees may not feel comfortable going to them with problems.
3) Describe a time that you had to motivate a group.
If managers want to reduce turnover and maximize employee happiness, they need to motivate them from time to time. By asking candidates this question, you can get a sense of their ability to think outside of the box. It also gives you a chance to test if they are culturally aligned with your company. Great answers are innovative and foster camaraderie in the workplace.
4) Why do you want to work for us?
Because managers represent the company to many, they have to believe in the company’s mission. If they do not, chances are that the employees beneath them won’t either. Companies only succeed when all their employees believe in and demonstrate its mission, values, and beliefs. So before hiring a candidate, ensure they are on the same page!
5) How would you navigate giving negative reviews to employees?
Often times, managers must call attention to employees who are underperforming. If the correct style of communication is used, this can go over with no issue at! Unfortunately if an employee feels they are being chastised, it can cause more issues that before. Candidates can easily stand out based on their answer to this question- so be sure to ask it.