Call center recruiting can be an uphill trek—without the right resources to find the best candidates. Finding the right customer service reps who can field calls from those who need assistance.
Here’s everything you need to know about call center recruiting when looking for employees ASAP.
Call Center Recruiting 101
Narrow Down The Interview Questions
Present situational questions in your call center recruiting process. A great candidate must know how to handle disgruntled callers, so try to pose “what if” questions in the interview. How would a candidate react under pressure during a stressful call? What’s the candidate’s demeanor during the interview and when describing his or her approach to customer calls? If you get a sense that the candidate exudes positivity and would works well under pressure, you’ll know who to hire.
Get Help From A Trusted Staffing Source
Using call center recruiting help from a staffing agency like TruPath will fill your empty seats with qualified candidates in a short amount of time. This method will save you time so you can focus on propelling the company forward while TruPath finds great team members for you.
Know What Skills You’re Seeking
Look for the multi-tasker, the one with excellent communication skills, the one who’s punctual and detail-oriented and great at asking all the right questions. Call center recruiting requires a specific idea of who you’re looking for to push the business forward. A call center employee’s communication skills should be both written and oral; this skill comes in handy when dealing with phone calls as well as writing down the nature of each customer call. Finally, you should search for great team player. In call center recruiting, highlight the teamwork element that boosts company productivity.
Use Your Networks To Find Great Employees
Using employee referrals is another crafty way to discover top call center talent. Some of the best candidates can be found through the ones already working for you. Furthermore, it’s important to keep social media accounts updated with call center job openings. Many of the network connections you’re trying to reach might be checking your page periodically for job opportunities. You can use your online platforms to talk about your business, too; share why employees enjoy working there. How does a sense of teamwork contribute to happy employees? Why would a new hire enjoy working toward a common goal, with like-minded coworkers? Broadcast your mission out to the networks you’re trying to reach.
If you need help in call center recruiting, contact TruPath today to fill the call center roles you need.
As a trusted recruitment source for more than a decade, TruPath has the industry knowledge and a proven model to help our partners feel comfortable in their search for a candidate.
Through our TruProcess, we are able to consistently deliver exceptional candidates that help organizations continue down successful paths. Contact TruPath today to tell us about your staffing needs.